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📘 Kuisioner User Guide

Versi EN • Terakhir diperbarui: 17 January 2026

📘 Kuisioner User Guide

Kuisioner is an online survey platform that helps organizations create, distribute, and analyze surveys with professional templates and comprehensive analytics.

📋 Table of Contents

  1. Guest/Public User Guide
  2. Tenant Admin User Guide
  3. Static Pages Guide
  4. Blog Feature Guide

🌐 Guest/Public User Guide

Overview

As a guest (respondent), you can access and fill out surveys without creating an account. Surveys are either publicly available or access-restricted using tokens.

How to Access a Survey

Option 1: Public Survey (Direct Link)

  1. Receive Survey Link: Get a direct link from the survey creator

    • Format: kuisioner.id/{organization-slug}/{survey-slug}
    • Example: kuisioner.id/acme-corp/employee-feedback

  2. Open the Link: Click the link in your browser

  3. View Survey Details:

    • Survey title and description
    • Number of questions
    • Estimated time to complete
    • Organization branding (logo, colors, fonts)

Option 2: Token-Protected Survey

  1. Receive Token Link: Get a link with a unique access token

    • Format: kuisioner.id/{organization-slug}/{survey-slug}/token/{token-code}
    • Example: kuisioner.id/acme-corp/employee-feedback/token/abc123xyz789

  2. Open the Link: Tokens provide secure, one-time or limited access to surveys

    • Each token can restrict the number of attempts
    • Tokens can be tied to specific respondents

  3. Access Granted: You'll be directed to the survey automatically

Identifying Yourself (Optional)

If the survey requires self-identification:

  1. Fill Identity Form (if required):

    • Name: Full name
    • Email: Valid email address (for result notifications)
    • Phone: Contact number
    • Custom Fields: Any additional fields configured by the survey creator

  2. Click "Next" or "Continue" to proceed to survey questions

Note: Identity information is:

  • ✅ Optional for public surveys
  • ✅ Securely stored
  • ✅ Never shared with third parties
  • ✅ Used for respondent tracking and communication

Filling Out the Survey

Question Types You May Encounter

  1. Multiple Choice (Single Answer)

    • Select ONE option from the list
    • Radio buttons for selection
    • Example: "How satisfied are you?"

  2. Multiple Choice (Multiple Answers)

    • Select ONE OR MORE options
    • Checkboxes for selection
    • Example: "Which features do you use?"

  3. Likert Scale

    • Rate agreement on a scale (1-5 or 1-10)
    • Visual scale from "Strongly Disagree" to "Strongly Agree"
    • Example: "I find this product easy to use"

  4. Open-Ended (Essay)

    • Type free-form text responses
    • No word limit (unless specified)
    • Example: "Tell us your experience..."

  5. Ranking

    • Order items from best to worst
    • Drag-and-drop or select priority
    • Example: "Rank these features by importance"

Survey Features

Feature Description
Auto-Save Your progress is saved automatically as you type/select answers
Progress Bar See how many questions remain
Timer Some surveys have a countdown timer (if set by creator)
Back/Next Navigate between questions (if allowed)
Required Fields Marked with * (asterisk) - must be answered
Optional Fields Can be skipped or left blank

Filling Best Practices

✅ Do:

  • Answer honestly for accurate results
  • Complete all required questions (marked with *)
  • Allow time for thoughtful responses
  • Use the auto-save feature (don't close abruptly)

❌ Don't:

  • Refresh the page frequently (may lose unsaved progress)
  • Close the browser without submitting
  • Ignore error messages (red boxes mean required fields)

Submitting Your Response

  1. Review Your Answers:

    • Scroll through or use "Review" button (if available)
    • Verify all required fields are completed

  2. Click "Submit" or "Send Response":

    • Confirmation message will appear
    • "Thank you for completing this survey!"

  3. View Summary (if enabled):

    • Some surveys show results summary after submission
    • Or direct you to a thank-you page

Important: Once submitted, responses cannot be modified (unless survey allows multiple attempts).

Survey Attempt Limits

Surveys may have attempt restrictions:

Limit Type What Happens
Once Only You can submit the survey ONE time only
Unlimited Fill the survey as many times as you want
Custom Limit E.g., "Max 3 attempts" - creator sets the limit
Token-Based Each token allows a set number of attempts

Check Status: After submitting, the survey will tell you if you can attempt again.

Survey Response Limits

Some surveys have maximum response caps:

  • Example: "This survey accepts only 500 responses"
  • When limit is reached, survey closes automatically
  • You'll see message: "Survey is currently closed"

Troubleshooting for Guests

Issue Solution
"Survey not found" Check the link is correct; ask organizer for link
"You've exceeded maximum attempts" Survey limit reached; contact organizer
"Invalid or expired token" Token expired or invalid; request new token
"Required field missing" Fields marked with * must be filled
Progress didn't save Use auto-save; avoid closing unexpectedly
CAPTCHA verification Complete Cloudflare Turnstile puzzle to verify human

Privacy & Data Protection

Your Data is Protected:

  • ✅ Encrypted transmission (HTTPS)
  • ✅ Secure server storage
  • ✅ No sharing with third parties
  • ✅ Compliant with privacy policies
  • See: /policy or /go/policy for full terms

👤 Tenant Admin User Guide

Overview

As a Tenant Admin, you manage surveys, team members, and billing for your organization. Start by creating an account and then you can:

  • Create and publish surveys
  • Manage survey responses
  • View analytics and reports
  • Add team members
  • Upgrade your plan

Getting Started

Step 1: Create Your Account (Registration)

  1. Go to Registration Page: Visit kuisioner.id/register

  2. Fill Registration Form:

    Field Description Notes
    Organization Name Your company/organization name Required
    Admin Name Your full name Required
    Email Valid email address Used for login & notifications
    Password Strong password Min 8 chars, mix of letters/numbers
    Org Slug Unique URL identifier e.g., acme-corp

  3. Check Slug Availability:

    • The system checks if your slug is available in real-time
    • ✅ Green = Available
    • ❌ Red = Already taken (choose another)

  4. Accept Terms:

    • Read Privacy Policy & Terms of Service (links provided)
    • Check the agreement checkbox

  5. Click "Create Account":

    • Account created successfully
    • Verification email sent to your inbox

Step 2: Verify Your Email

  1. Check Email Inbox: Look for "Verify Your Email" message

  2. Click Verification Link:

    • Link is valid for limited time
    • Opens directly to your admin dashboard

  3. Account Activated: You're now ready to create surveys

Step 3: Login to Admin Area

  1. Go to Login Page: Visit kuisioner.id/admin/login

  2. Enter Credentials:

    • Email: Your registration email
    • Password: Your registration password

  3. Click "Login":

    • Redirected to admin dashboard
    • Displays your surveys, stats, and quick actions

Note: You'll see message if:

  • ❌ Tenant status is "Pending" → contact support
  • ❌ Tenant status is "Suspended" → contact support

Admin Dashboard

Dashboard Overview

The dashboard shows at a glance:

Widget Shows
Survey Count Total surveys created
Response Count Total responses received
Attempt Count Total survey attempts (may exceed responses)
Active Surveys Currently active surveys
Plan Status Current membership plan (Starter/Professional/Business)

Quick Actions

  • 📝 Create New Survey - Button to start new survey
  • 📊 View Analytics - See real-time results
  • ⚙️ Settings - Membership, branding, team management
  • 🔑 Generate Tokens - Create access tokens for surveys

Survey Management

Creating a Survey

  1. Click "Create Survey" button on dashboard

  2. Fill Survey Basic Info:

    Field Description
    Survey Title Name of survey (e.g., "Customer Feedback 2026")
    Description Brief description for respondents
    Survey Slug URL-safe identifier (auto-generated, editable)
    Response Template Visual theme (Edu-Fun, PSY-Calming, Professional, Default)

  3. Configure Survey Settings:

    Setting Options Purpose
    Access Mode Public / Self-Identified Who can access the survey
    Max Attempts 1 / Unlimited / Custom How many times respondents can submit
    Response Limit Unlimited / Custom Max total responses accepted
    Time Limit None / Custom (minutes) Countdown timer for responses
    Require Identity Yes / No Collect respondent info (name, email, etc.)

  4. Click "Create Survey":

    • Survey created and ready for questions
    • Redirected to Question Builder

Building Survey Questions

Adding Questions

  1. Question Builder Interface:

    • Shows list of existing questions
    • "Add Question" button to add new ones

  2. Select Question Type:

    • Multiple Choice (single answer)
    • Checkbox (multiple answers)
    • Likert Scale (agreement rating)
    • Essay/Text (open-ended)
    • Ranking (order items)
    • Short Text (1-line answer)
    • Long Text (paragraph)

  3. Fill Question Details:

    Question Text: "How satisfied are you with our service?"
Help Text: "(Optional) e.g., 'Rate 1-5'"
Required: ☐ Yes ☑ No
Question Type: Multiple Choice

  4. For Multiple Choice / Checkbox:

    • Enter each option (e.g., "Very Satisfied", "Neutral", "Dissatisfied")
    • Can add/remove options dynamically
    • Can set option weights (for scoring)

  5. Save Question:

    • Click "Save Question"
    • Question appears in survey
Editing Questions
  1. Click Edit Icon next to question
  2. Modify Details:
    • Change question text
    • Add/remove options
    • Update required status
  3. Click "Update"
Reordering Questions
  1. Drag-and-Drop: Grab question by handle and drag up/down
  2. Or Use Arrow Buttons: ⬆️ Move up, ⬇️ Move down
  3. Changes Save Automatically
Deleting Questions
  1. Click Delete Icon (trash bin)
  2. Confirm Deletion: "Are you sure?"
  3. Question Removed: Cannot be undone (but can re-add)

Question Bank (Reusable Questions)

What is Question Bank?

Store frequently used questions for quick reuse across surveys:

  • Customer satisfaction questions
  • Employee feedback templates
  • Standard demographic questions
Using Question Bank
  1. Go to Question Bank: In Survey Editor sidebar
  2. Browse Saved Questions: List of reusable questions
  3. Add to Survey: Click "Add to Survey"
    • Question inserted at end
    • Can then edit or reorder
Saving Questions to Bank
  1. While Editing Question: Check "Save to Question Bank"
  2. Give it a Label: "Employee NPS", "Demographics", etc.
  3. Save: Question added to your bank
  4. Reuse Across Surveys: Available in all future surveys

Publishing a Survey

  1. Complete All Steps:

    • ✅ Basic Info filled
    • ✅ At least 1 question added
    • ✅ Settings configured

  2. Click "Publish":

    • Survey marked as active
    • Response collection begins

  3. Share Survey Link:

    • Public link: kuisioner.id/{org-slug}/{survey-slug}
    • Token links: Generated in Token Management
    • Copy and send to respondents

  4. Monitor Responses: Responses appear in real-time

Survey Configuration Options

Access Mode
Mode Description Use Case
Public Anyone with link can access General surveys, feedback forms
Self-Identified Requires name/email before survey Track respondent identity
Token-Protected Requires unique token link Secure distribution, limited access
Response Limits
Example:
- Max Attempts: 1 (respondents can submit once)
- Response Limit: 100 (survey closes after 100 responses)
- Time Limit: 10 minutes (countdown timer)
Identity Collection

If enabled, respondents must provide:

  • Full Name
  • Email
  • Phone (optional)
  • Custom Fields (if configured)

Response Management

Viewing Responses

  1. Click Survey Name on dashboard

  2. Go to "Responses" Tab:

    • Shows all received responses
    • Table with columns: Respondent, Date, Status, Score (if enabled)

  3. Filters & Search:

    • Filter by date range
    • Search by respondent name/email
    • Sort by column

Individual Response Review

  1. Click on Response Row: Opens response detail

  2. View All Answers:

    • Question text
    • Respondent answer
    • Time spent on question
    • IP address (if logged)

  3. Response Metadata:

    • Respondent name/email
    • Submission date & time
    • Time to complete
    • Device/browser info

  4. Actions:

    • ✏️ Edit (if allowed by settings)
    • 🗑️ Delete response
    • 📋 Print response

Response Status Indicators

Status Meaning
Completed Respondent finished and submitted
In Progress Respondent started but not finished
Partial Started; some questions skipped

Analytics & Reporting

Survey Analytics Dashboard

  1. Click Survey → Analytics Tab

  2. View Real-Time Metrics:

    Metric Shows
    Total Responses Number of completed submissions
    Total Attempts Includes partial/in-progress
    Completion Rate % of responses vs. attempts
    Avg. Time Average time to complete
    Response Rate (if token-based) % of tokens used

  3. Question-by-Question Breakdown:

    • Each question shows:
      • 📊 Chart (pie, bar, line)
      • 📈 Percentages
      • 🔢 Response counts
      • Top answer highlights

Scoring (Advanced Analytics)

If you've configured scoring rules:

  1. Go to Scoring Rules: Survey → Scoring Config
  2. Set Point Values: Assign points to each answer option
  3. View Scores:
    • Response list shows score for each respondent
    • Analytics shows score distribution
    • Export includes scores

Example Scoring:

Question: "How satisfied are you?"
- Very Satisfied = 5 points
- Neutral = 3 points
- Dissatisfied = 1 point

Exporting Responses

Export Formats

  1. Navigate to Survey Responses

  2. Click "Export" Button

  3. Choose Format:

    Format Features
    CSV Excel-compatible, includes all data
    XLSX Excel spreadsheet with formatting
    PDF Formatted report for printing/sharing

  4. Download:

    • File downloads automatically
    • Use for analysis, reporting, archiving

Export Contents

Includes:

  • Respondent name, email, phone (if collected)
  • All question responses
  • Scores (if scoring enabled)
  • Timestamps
  • Device information

Token Management (Secure Access)

What are Tokens?

Tokens are unique codes that control survey access:

  • Limited Access: Only token holders can access
  • Attempt Limits: Each token allows 1, 3, or unlimited attempts
  • Tracking: Know who filled which survey
  • Expiration: Can set validity period

Creating Tokens

  1. Go to Survey → Tokens Tab

  2. Click "Generate New Token"

  3. Configure Token:

    Setting Options
    Token Type Single-use / Multi-use
    Max Attempts 1 / 3 / Unlimited per token
    Respondent Name (Optional) Tie to person
    Email (Optional) Respondent email
    Expiration Never / Date specific

  4. Generate:

    • Token code created (e.g., abc123xyz789)
    • Copy or send to respondent

Token Links

Format: kuisioner.id/{org-slug}/{survey-slug}/token/{token-code}

Example: https://kuisioner.id/acme-corp/feedback-2026/token/abc123xyz789

Share via:

  • Email
  • SMS
  • Direct messaging
  • QR code (generate separately)

Token Tracking

  1. View Token Status:

    • Who used the token
    • How many attempts used
    • Last used date

  2. Revoke Token (if needed):

    • Click "Revoke"
    • Token no longer works

Team Management (Admin CRUD)

Add Team Members

  1. Go to Settings → Team Management

  2. Click "Add Admin"

  3. Fill Details:

    Field Description
    Name Team member's full name
    Email Unique email address
    Role Owner / Admin / Editor
    Status Active / Inactive

  4. Send Invitation:

    • Email sent with login credentials
    • Team member sets password on first login
    • Access granted immediately

Admin Roles

Role Permissions
Owner Full access + can manage team, billing, settings
Admin Create/edit surveys, view responses, export
Editor Create/edit surveys only (no responses access)

Managing Team Members

  1. View Team List: Settings → Team Management
  2. Edit Member:
    • Change role
    • Enable/disable access
  3. Reset Password:
    • Click "Reset Password"
    • New email sent with password reset link
  4. Remove Member:
    • Click "Remove"
    • Access revoked immediately

Settings & Customization

Branding Customization

  1. Go to Settings → Branding

  2. Upload Logo:

    • Your organization logo
    • Appears on all survey pages
    • Max 500KB, PNG/JPG

  3. Customize Colors:

    • Primary color
    • Secondary color
    • Button colors

  4. Fonts:

    • Choose default font
    • Affects all surveys

  5. Custom Message:

    • Thank you message (shown after survey)
    • Header text
    • Footer text

  6. Preview: See changes in real-time

  7. Save: Changes apply to all surveys

Membership & Billing

Plan Types
Plan Surveys Responses Team Members Features
Starter 5 100/month 1 Basic features
Professional 25 1000/month 5 Advanced analytics, tokens
Business Unlimited 5000/month 20 All features, priority support

For up to date features and price, see the /harga page.

Upgrading Plan

  1. Go to Settings → Membership

  2. View Current Plan: Status and usage

  3. Click "Upgrade to [Plan]"

  4. Payment Options:

    • 💳 Bank Transfer (Manual)
    • Select bank (BRI currently supported)
    • Upload proof of payment
    • Pending review (approved by admin)

  5. Activation:

    • After approval, new plan activated
    • Limits updated immediately
Checking Usage
  • Surveys created vs. limit
  • Responses received vs. monthly limit
  • Team members used vs. allowed
  • Days remaining in billing cycle

Logging Out

  1. Click Profile Icon (top right)
  2. Select "Logout"
  3. Redirected to Marketing Home: Login page available

Important: Logging out from any device logs you out everywhere (if security feature enabled).

Troubleshooting for Admins

Issue Solution
Can't login Check email/password; use "Forgot Password" link
Verification email not received Check spam folder; request new verification
Survey won't publish Ensure all required fields filled, at least 1 question
Responses not showing Wait a moment (real-time sync); refresh page
Can't export responses Ensure responses exist; check file format selection
Token generation fails Check plan allows tokens (Professional+ plans)
Team member can't login Send password reset; check email in spam
Upgrade pending approval Contact support; provide reference number

📄 Static Pages Guide

Marketing Pages Overview

These pages provide information about Kuisioner:

1. Home Page (/)

Purpose: Landing page showcasing the platform

Sections:

  • Hero banner with call-to-action ("Get Started")
  • Key features overview
  • Customer testimonials
  • Pricing summary
  • FAQ (Frequently Asked Questions)
  • Blog posts preview

Actions:

  • ✅ Sign up / Register
  • ✅ Learn more (scroll to sections)
  • ✅ View pricing

2. Features Page (/go/fitur)

Purpose: Detailed explanation of all features

Covers:

  • Survey Builder (drag-and-drop interface)
  • Multiple Question Types (MCQ, Likert, Essay, etc.)
  • Response Templates (4 themes)
  • Analytics Dashboard (real-time reporting)
  • Token Management (secure access)
  • Team Collaboration (multi-user support)
  • Branding Customization (logo, colors, fonts)
  • Data Export (CSV, XLSX, PDF)
  • Auto-save Technology (no data loss)

Use Case: Understand what you can do with Kuisioner

3. Pricing Page (/go/harga)

Purpose: View subscription plans and pricing

Shows:

  • 4 plan tiers:
    • Starter - Individuals/small orgs
    • Professional - Growing teams
    • Business - Large organizations
    • Enterprise - Custom solutions

Each Plan Displays:

  • Price (per month/yearly)
  • Features included
  • Limits (surveys, responses, team members)
  • "Upgrade" button
  • Money-back guarantee (if applicable)

Use Case: Choose the right plan for your needs

4. About Page (/go/tentang)

Purpose: Learn about Kuisioner and the team

Includes:

  • Mission statement ("Making surveys accessible to all")
  • History and founding
  • Core values
  • Team introduction
  • Contact information

Use Case: Build trust; understand company background

5. Contact Page (/go/kontak)

Purpose: Send messages to support team

Form Fields:

  • Name: Your full name
  • Email: Reply email address
  • Subject: Message topic
  • Message: Your inquiry or feedback
  • CAPTCHA: Verify you're human

After Submission:

  • ✅ Confirmation message: "Message sent!"
  • 📧 Admin receives email
  • 📬 Support team responds within 24 hours

Use Case: Report issues, ask questions, provide feedback

6. Privacy Policy & Terms (/policy)

Purpose: Legal terms and data protection

Covers:

  • User rights and responsibilities
  • Data collection and usage
  • Privacy protection measures
  • Cookie policy
  • Liability limitations
  • GDPR compliance (if applicable)
  • Terms of service

Important Read Before:

  • Creating an account
  • Submitting surveys
  • Uploading sensitive data

Use Case: Understand legal obligations and data protection

How to Navigate

  1. From Home: Click navigation menu

    • "Features", "Pricing", "About", "Contact"
    • Or scroll to sections

  2. Via URL: Type directly

  3. Contact Us: Footer link to contact page

📰 Blog Feature Guide

What is the Blog?

The Kuisioner Blog shares:

  • Survey best practices
  • Industry insights
  • Product updates
  • Tutorials and tips
  • Customer success stories

Accessing the Blog

Blog Homepage (/go/blog

  1. Go to Blog Section: Click "Blog" in navigation menu

  2. View All Posts:

    • Latest posts displayed first
    • Post title, excerpt, published date
    • Featured image

  3. Search Posts (if available):

    • Search by keyword
    • Filter by category/tag

Reading Blog Posts (/go/blog/{slug})

  1. Click Post Title or "Read More"

  2. View Full Article:

    • Full post content
    • Publication date
    • Author name
    • Featured image
    • Related posts (sidebar)

  3. Engagement:

    • 💬 Comments section (if enabled)
    • 📤 Share on social media
    • 🔗 Copy post link

Blog Post Types

Type Content Examples
How-To Guides Step-by-step tutorials "How to Create NPS Survey"
Best Practices Survey design tips "10 Tips for Better Questions"
Case Studies Success stories "How XYZ Company Increased Feedback"
Product News Feature updates "Announcing New Templates"
Industry Insights Market trends "2026 Survey Trends Report"

Blog Features

For Readers:

  • ✅ Easy navigation between posts
  • ✅ Search functionality
  • ✅ Category/tag filtering
  • ✅ Publication date clearly shown
  • ✅ Author information
  • ✅ Related posts suggestions
  • ✅ Social sharing buttons

Post Content:

  • 📷 High-quality images
  • 📚 Well-structured sections
  • 🎯 Clear takeaways
  • 🔗 Internal links to features
  • 💡 Practical tips

Using Blog Content

Before Creating a Survey:

  1. Read "How to Create Effective Surveys"
  2. Review "Question Design Best Practices"

For Team Training:

  1. Share relevant posts with team
  2. Use as reference for survey design

For Inspiration:

  1. Check "Case Studies" for ideas
  2. See real-world applications

For Updates:

  1. Follow blog for new features
  2. Learn about platform improvements

🎯 Quick Reference Guide

User Types at a Glance

┌─────────────────────────────────────────────────────────┐
│                    GUEST/RESPONDENT                      │
├─────────────────────────────────────────────────────────┤
│ ✓ Fill surveys                                           │
│ ✓ View results (if enabled)                            │
│ ✓ No login required                                      │
│ ✗ Cannot create surveys                                │
│ ✗ Cannot see other responses                           │
└─────────────────────────────────────────────────────────┘

┌─────────────────────────────────────────────────────────┐
│                   TENANT ADMIN                           │
├─────────────────────────────────────────────────────────┤
│ ✓ Create & manage surveys                               │
│ ✓ View all responses                                     │
│ ✓ Manage team members                                   │
│ ✓ Export data                                            │
│ ✓ Customize branding                                    │
│ ✓ Upgrade plan & billing                                │
│ ✗ Cannot access other organizations' data              │
└─────────────────────────────────────────────────────────┘

Common Workflows

Respondent Workflow

1. Receive Survey Link
2. Open Link
3. (Optional) Identify Yourself
4. Fill Out Survey
5. Submit Response
6. View Thank You Message

Admin Workflow

1. Register Organization
2. Verify Email
3. Login to Dashboard
4. Create Survey
5. Add Questions
6. Configure Settings
7. Publish Survey
8. Share Link/Tokens
9. Monitor Responses
10. View Analytics
11. Export Data (Optional)

Keyboard Shortcuts

Shortcut Action
Tab Move to next field/button
Shift + Tab Move to previous field/button
Enter Submit form or button action
Esc Close dialog/modal (if open)

Contact & Support

Need Help?

  • 🌐 Website: Visit /go/tentang for contact info
  • 📖 Blog: Check /go/blog for guides
  • ❓ FAQ: Available on homepage

Mobile Experience

Responsive Design: Kuisioner works on:

  • ✅ Desktop computers
  • ✅ Tablets (iPad, Android tablets)
  • ✅ Mobile phones (iOS, Android)

Mobile Tips:

  • Rotate to landscape for better survey view
  • Use touch-friendly buttons
  • Zoom if text too small (pinch gesture)

📋 Version & Last Updated

User Guide Version: 1.0 Last Updated: January 16, 2026 Platform: Kuisioner v1.0

Questions or Feedback? Visit /go/kontak to contact support with suggestions or report issues.

Bahasa lain: English Indonesia
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